Help Center
Find answers to common questions and get the help you need
Submit a Ticket
Create a support ticket for detailed assistance with any issue.
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Frequently Asked Questions
How do I submit a support ticket?
To submit a support ticket, log in to your account and click on "Submit Ticket" in the navigation menu. Fill out the form with your issue details and submit. You'll receive a confirmation email with your ticket number.
What are the support hours?
Our support team is available 24/7 for urgent issues. Live chat is available during business hours (9 AM - 6 PM, Monday-Friday). Ticket support is available around the clock with responses typically within 24 hours.
How can I track my ticket status?
You can track your ticket status by logging into your account and visiting the "My Tickets" page. You'll see all your tickets with their current status, last update time, and communication history.
What file types can I attach to tickets?
You can attach files in the following formats: JPG, JPEG, PNG, GIF, PDF, DOC, DOCX, and TXT. The maximum file size is 10MB per attachment.
How do I reset my password?
Click on "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Still Need Help?
Email Support
support@binance.com
Response within 24 hours
Phone Support
1-800-BINANCE
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Live Chat
Available 9 AM - 6 PM
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